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  • Where can I buy Baking Bliss products in my area?
    Click here for a list of markets that we attend.
  • What comes with my order?
    Our packages include a thank you card, candle care card (if applicable) and a special discount code for your next purchase.
  • Is there sales tax?
    Yes, sales tax is included in the overall purchase price.
  • How do I cancel my order?
    Orders that have been marked shipped cannot be cancelled. If you placed an order through our website, please contact us within 2 hours of purchasing through our contact page with your first and last name and order number. It will be canceled as soon as possible and a refund will be issued.
  • How do I make a change to my order?
    To update your personal information on the order please contact us within 2 hours of placing the order by using our contact page. If the item has been shipped no changes can be made. If you want to change an item on an order please contact us within 2 hours and the item will be exchanged for another before shipping it out. If the order is marked shipped no changes can be made.
  • Do you wholesale your products?
    Yes, we offer wholesale. Please contact us through the contact page and we will respond within one business day.
  • Will I receive my tracking information?
    Once your order has shipped, you will receive an email with tracking information.
  • How long will it take for my order to arrive?
    All orders are processed and shipped within 1-2 business days so please make sure all personal information provided is correct. Once shipped, domestic orders may take 2-5 days to arrive, depending on location. Tracking notification emails are sent as soon as the package ships. Ship time does not include in-house processing.
  • Do you ship internationally?
    No, not at this time.
  • Why is my candle tunneling?
    All of our wicks come pre-trimmed ready for you to light your candle. If you cut the wick before lighting for the first time the wick may be too short and this can cause tunneling. To correct tunneling allow the candle to burn for awhile until a melt pool has formed across the vessel.
  • Why do my jars have air bubbles or wet spots?
    The wet spots that you see are not really wet spots. The spots are caused by shrinkage and air bubbles that occur as the wax is cooling inside the container. We use a plant-based wax and air bubbles are very common with this type of wax. The air bubbles do not affect the performance of the candle.
  • Why is my candle mushrooming?
    The ball that forms at the top of your wick is called mushrooming. If "mushrooming" occurs with your candle, we recommend trimming the carbon buildup off the wick between burnings as this will help minimize it.
  • Why does my candle only burn to one side?
    We use self-trimming wicks which like to flop to one side, and they only give enough flame to that side of the candle. This does not affect the performance of the candle. If you let the candle burn for an hour the melt pool will form across the vessel. If you do not let the melt pool form across the vessel this can cause tunneling when you re-light the candle.
  • Why doesn't my wick stay lit?
    In order for a wick to stay lit, keep the wick very short (1/4") and trimmed often. If the wick extinguishes itself that means the wick is too long and needs to be trimmed.

Frequently Asked Questions

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